We all know how important clear goals are to management. We sometimes forget they’re not enough. If you want an employee base that brings their best, even when things are uncertain, they need more than goals – they need access to resources, and they need to be able to perceive their own progress along the way.
In this webinar, award-winning author Ed Muzio (Iterate: Run a Fast, Flexible, Focused Management Team) will explain how clear goals, control of resources, and self-managed feedback combine to create what’s known as Front Line Self-Sufficiency. When you get it right, your front line will be more engaged, and better able to tell management how things are going. (Instead of the other way around!) Your company will make better decisions because they’ll have better information, and it will be easier to change course when needed. A must for front-line managers and middle managers alike, understanding the concept of Front Line Self-Sufficiency is the first step in getting managers out of the handholding business, and into the business of directing the organization.